Hostnexa Terms of Service (TOS)
Hostnexa Terms of Service (TOS)
Effective date: 01-01-2025
Company Name: Hostnexa LLC
1. User Agreement
All users of Hostnexa's services are subject to the terms and conditions contained in this User Agreement. This is a legal contract between Hostnexa LLC and the user, outlining the rights, responsibilities, and obligations of both parties.
Registered Company Name: Hostnexa LLC
Filing ID: 2025-001590556
2. Terms & Policies
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Terms & Conditions, Privacy Policy, and Refund Policy are available and easy to locate on our website.
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These policies are provided on clearly labeled pages to ensure transparency and compliance.
3. Pricing Transparency
All pricing is clearly displayed on our website and includes:
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List of features per plan
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Deliverables upon purchase (e.g., disk space, bandwidth, number of websites, etc.)
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Information about whether services are one-time purchases or recurring subscriptions
4. Compliance with Acceptable Use Policy
All products and services sold by Hostnexa LLC comply with Paddle’s Acceptable Use Policy and do not fall under prohibited categories.
5. Respect and Abuse of Staff
Hostnexa maintains professional standards and expects users to do the same. Abuse or disrespect towards staff may result in account suspension or immediate service termination.
6. Prohibited Use
Service will be terminated for prohibited activities, including but not limited to:
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Adult content (pornography)
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Gambling
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Spamming
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Copyright violations
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SMM panel use
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Misconduct toward Hostnexa support team
7. Support Hours
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Live Chat & Phone: 10 AM – 5 PM (BST), Sunday–Thursday
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Ticket Response: 10 AM – 5 PM (BST), Sunday–Thursday
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Server Admins: 10 AM – 5 PM (BST), Sunday–Thursday
Support is online only. No physical office support is available.
8. Disclaimer on Backup Services
We offer JetBackup (weekly, daily, monthly). While 99.99% data safety is ensured, users are advised to keep their own backups. Hostnexa is not responsible for data loss.
9. Server and Hosting Abuse
Attempts to harm servers or other users' accounts are forbidden. Abuse results in immediate suspension.
10. Inode Limits
All hosting plans have inode/file limits. Exceeding limits or redistributing Hostnexa content not designated for redistribution is not allowed.
11. Fair Use on Unlimited Plans
Unlimited plans must not be used for:
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Offsite file storage
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Hosting mostly downloadable content
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Using over 50% of bandwidth for file transfers
Violation may result in suspension.
12. Acceptable Use Policy (AUP)
Hostnexa services may only be used for legal purposes. Forbidden:
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Copyright violations
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Obscene material
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Illegal data
Hostnexa reserves the right to determine what content is acceptable.
13. Spam and Commercial Use
No unsolicited commercial messaging or spamming is permitted. This includes mass emailing or newsgroup spamming.
14. Hosting Abuse Penalties
Accounts will be suspended for:
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Sending bulk email
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Excessive server usage
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Violating international/ICT laws
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Abusing fair usage limits
15. Payments
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Non-payment = suspension within 24 hours
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Accounts terminated after 15 days of non-payment
16. Refund Policy
Unhappy with service? Contact support. If unresolved, refunds are granted:
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Request must be from registered email
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No phone refund requests
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Refunds processed within 7 working days
17. Fair Usage Enforcement
Any abuse of fair usage or TOS may lead to termination. Illegal content, hacking, or fake news will trigger immediate suspension and legal action.
